Separate symptoms, actions and expectations
If the menu will not open, say which button you used, what device you had and what appeared afterwards. Simply saying 'the menu is bad' makes it difficult to identify the same behaviour. Mention whether it remained after reopening the page.
A rules question does not need to be phrased as a technical fault. Include the relevant numbers or sentence and explain which meaning is unclear. For Sic Bo, all three faces alongside the total help identify an exception.
Complete the contact safely
Keep the email subject short and put the main question in the first paragraph. Conceal personal details in any screenshot before sending it. A general content question does not need full identity or financial records.
Add new information to the same conversation. No particular reply time or financial action is promised here; contact concerns published content and its use. If secret information was sent accidentally, first take the security steps appropriate to the affected account.